Apple Certified Help Desk Specialist 10.4
Leopard Certification Now Available
With the arrival of Mac OS X Leopard, we are pleased to announce updated certifications. Apple Certified Help Desk Specialist has a new name: Apple Certified Support Professional 10.5.
The Apple Certified Help Desk Specialist (ACHDS) 10.4 certification verifies an understanding of Mac OS X core functionality and an ability to configure key services, perform basic troubleshooting, and assist end users with essential Mac OS X capabilities. This certification addresses the technical skills needed by a Mac OS X specialist who works at a help desk or otherwise assists Mac OS X users with technical issues. The required exam is based on Mac OS X v10.4.
ACHDS certification is intended for Mac OS X help desk specialists, technical coordinators, service technicians, and others who support Mac OS X customers. Typical candidates for this certification are help desk personnel in businesses using Mac OS X systems for general productivity or creative design, service technicians who support Mac OS X customers, and technical coordinators or power users who manage networks of Mac OS X systems in their organizations — such as teachers and technology specialists who manage classroom networks or computer labs.
The Mac OS X Support Essentials v10.4 exam will be available through 2008.
Required Exam
- Mac OS X Support Essentials v10.4 Exam (9L0-401)
Recommended Preparation
Benefits of Apple Certification
- Differentiate yourself and your business
- Gain recognition for technical competency
- Build credibility with clients and employers
- Increase visibility and enhance your reputation in a competitive marketplace
- Publicize your certifications on Apple's website, and connect with clients and employers
- Display your personalized certificate and a logo that distinguishes you as an Apple Certified professional
Three Steps to Certification
- Register for a Tech ID.
- Select a location:
- Apple Authorized Training Centers offer Mac OS X exams for their Mac OS X classes, and Pro Apps exams for their Pro Apps classes.
- Prometric Testing Centers (1-888-275-3926) offer all Mac OS X exams, as well as Final Cut Pro Level One.
- Register for and take your exam(s).
How can I prepare for an exam?
How you learn is up to you. Take a class from the experts at an Apple Authorized Training Center, or review the Apple Training and Pro Training Series books.