Apple Certified Macintosh Technician (ACMT) Certification

Program Overview
Required Exams and Preparation
 

Apple Certified Macintosh Technician Certification

Apple Certified Macintosh Technician (ACMT) certification verifies the ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac and MacBook Pro. ACMT certification exams emphasize identifying and resolving common Mac OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.

Who Should Seek ACMT Certification?

ACMT certification is intended for technicians employed by an Apple Authorized Service Provider (AASP) or Self Servicing Account (SSA), or for persons motivated to demonstrate their knowledge of technician-level service and support skills. For persons not employed by an AASP or SSA, attaining ACMT certification verifies skills and knowledge that may be sought by a prospective employer, such as an Apple Reseller or a self-servicing entity like a school system.

Please note that ACMT certification by itself does not authorize a technician to perform repairs on Apple products. Information on becoming authorized for servicing Apple products can be found at:apple.com/support/programs/

Required Exams

Candidates getting ACMT certified for the first time are required to pass these exams:

  1. The Mac Service Certification Exam (9L0-011) — $150USD. Tests practical knowledge of effectively and safely troubleshooting and repairing Apple Macintosh systems, including displays.
  2. OS X Mavericks 10.9 Troubleshooting Exam (9L0-065) — $150USD. Tests practical knowledge of OS X, emphasizing troubleshooting of OS X version 10.9, and applies knowledge of OS X 10.9 toward identifying common Mac OS X issues.

Recommended Preparation

AppleCare Technician Training provides all the information you need to prepare for the Apple Service Certification exams. This easy-to-use, self-paced program includes training materials, and extensive information from Apple's own technical library. Most important, the service training curriculum was developed by the people who know Apple products best.

Leader-led two-day and five-day courses are also available. Contact an Apple Authorized Training Center for training classes, dates and locations (locator map available here). Mac aficionados, service technicians, and help desk personnel at schools and businesses or others needing in-depth understanding of how Apple systems operate can attend these sessions, which combine lectures, demonstrations, and hands-on lab exercises.

Technicians employed by AASPs and SSPs access the self-paced training materials on Apple's Global Service Exchange. GSX is available to technicians employed by AASPs and SSPs only.


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