Apple Certification

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General Certification Questions

  1. Where can I take an Apple Certification exam?
  2. What resources are available to help me prepare for Apple Certification exams?
  3. Do I get discounts because I am certified?
  4. How much do Apple Certification exams cost?
  5. How much does Apple Certification Training cost?
  6. How do I retake an exam?
  7. What is the Mac OS X Leopard to Snow Leopard certification upgrade path?
  8. Do my certifications expire?
  9. Why aren't my certifications visible on the Apple Certified Professionals Public Registry?

Questions about Certificates:

  1. When do I get my certificate?
  2. My certificate arrived damaged, how do I get another one?

Questions about the Apple Certification Records System:

  1. How do I access the Apple Certification Records System?
  2. Can I create an account in the Apple Certification Records System?
  3. I have a current Apple Certification but never received a Welcome email with my login info, what do I do?  
  4. How do I change my password?
  5. How do I update my contact information?
  6. Why can't I see all of my certifications in my account?
  7. How do I know when my exam results are posted to my account?
  8. I have begun a certification - how do I view my progress?
  9. How do I send proof of my certifications to a 3rd party?
  10. How can I get assistance?

General Certification Questions:

  1. Where can I take an Apple Certification exam?

    You can take an Apple Certification exam at either an Apple Authorized Training Center or a Prometric Testing Center.

    • Apple Authorized Training Centers (AATCs) offer all exams for Mac OS X, Pro Apps, iLife, iWork, and Xsan. Hardware exams (for Apple Certified Macintosh Technician certification) are offered only by AATCs who offer Hardware courses.
    • Prometric Testing Centers (1-888-275-3926) offer Mac OS X and Hardware exams, as well as Final Cut Pro Level One.

  2. What resources are available to help me prepare for Apple Certification exams?

    Instructor-led training is available through a worldwide network of Apple Authorized Training Centers (AATCs) or in a self-paced format through the Apple Training Series books from Peachpit Press. More information is available on the courses pages.

  3. Do I get discounts because I am certified?

    Once you obtain one of these certifications - Mac OS X, Xsan, all Pro Applications, iLife or iWork - you will receive an email with a 35% discount code for Apple Training Series books from PeachPit Press to help you prepare for future exams (discount available only in the U.S., Canada, and Europe).

  4. How much do Apple Certification exams cost?

    At Prometric testing centers, Mac OS X exams cost $200.00 USD and Final Cut Pro exams cost $150 USD. Contact your nearest Prometric Testing Center for local prices. Prices may vary at Apple Authorized Training Centers (AATCs) - contact your local AATC for details.

  5. How much does Apple Certification Training cost?

    Apple Certification Training is available through a worldwide independent network of Apple Authorized Training Centers (AATCs). Contact your nearest AATC for course pricing.

  6. How do I retake an exam?

    If you are an enduser, please contact your local Apple Authorized Training Center or Prometric Testing Center. If you are an Apple Certified Trainer, retake instructions are included in your Prometric exam results email, so don't discard the email.

  7. What is the Mac OS X Leopard to Snow Leopard certification upgrade path?

    Apple Certified Support Professional (ACSP) 10.5 certified professionals will need to take the Mac OS X Support Essentials 10.6 Exam.
    Apple Certified Technical Coordinator (ACTC) 10.5 certified professionals will be able to take one ACTC Update Exam.
    Apple Certified System Administrator (ACSA) 10.5 certified professionals will be able to take one ACSA Update Exam.
    More information will be posted on the Mac OS X Certifications page as it becomes available.

  8. Do my certifications expire?

    Certifications* do not expire, but only current certifications are eligible for a listing on the Apple Certified Professionals Registry:

    • Current and previous version of Mac OS X
    • Current version of Pro Applications, Xsan, iLife and iWork
    You will be notified via email when recertification is required to maintain your listing. However, even if you choose not to recertify, you may still use the Apple Certified logos on your business cards, websites and resumes.
    *Apple Certified Macintosh Technician (ACMT) certification is the only exception and has to be renewed annually. ACMT records are at: http://certifications.apple.com.


  9. Why aren't my certifications visible on the Apple Certified Professionals Public Registry?

    The following are reasons why you may not see your listing on the Registry:

    • You must be at least 18 years of age to be eligible for the Registry
    • Only the most current certifications are eligible for listing. These include current versions of:
      • Mac OS X
      • Pro Applications
      • Xsan
      • iLife and iWork
    • Apple Certified Trainer certifications are not eligible for listing (the enduser certifications are listed instead)
    • Be sure that you have opted in to be listed on the Public Registry AND that you have at least one physical address checked as “Visible in the Public Registry”. You can check this by clicking on the Update Personal Info link once logged into the Apple Certification Records System.
    • Note that there is a maximum of 500 results displayed, so you may need to narrow your search by certification and geography.
    If you meet all the criteria above and still do not see your listing on the Registry, you can log into the Apple Certification Records System and submit an inquiry to Apple by clicking the New Incident link on the left navigation menu.


Questions about Certificates:

  1. When do I get my certificate?

    After earning a certification (for Mac OS X, Xsan, Pro Applications, iLife or iWork), you will receive an email with your PDF certificate within three business days of passing your exam, or of activating a new account in the Apple Certification Records System (ACRS). The email will be sent from Apple's certificate fulfillment vendor, ALOM, to your primary email address listed in your account in ACRS. If you earned a certification any time in 2009 but did not receive a PDF certificate, you will receive it by the end of June 2009, along with a link to the online store, where you can order printed versions of your certificates.

    To ensure that you receive these emails, update your primary email address using the "Update Personal Info" link in the Apple Certification Records System, and add mycertificate@alom.com to your address book. If you still do not receive your certificate, please log into the Apple Certification Records System, and submit an Incident by clicking the New Incident link in the navigation bar.

  2. My certificate arrived damaged, how do I get another one?

    If your certificate arrives damaged, please send an email to mycertificate@alom.com, and include the order number from your shipping confirmation email.


Questions about the Apple Certification Records System:

IMPORTANT NOTE: Apple Certified Macintosh Technician certifications will continue to be tracked at certifications.apple.com. The following certifications are tracked in the new Apple Certification Records System at http://i7lp.integral7.com/apple
  • Mac OS X
  • Xsan
  • Pro Applications (Aperture, Color, DVD Studio Pro, Final Cut Pro, Final Cut Server, Logic Pro, Motion, Soundtrack Pro, etc)
  • iLife and iWork

  1. How do I access the Apple Certification Records System?

    Go to: http://i7lp.integral7.com/apple

  2. Can I create an account in the Apple Certification Records System?

    Candidates cannot create an account in the system. An account is created for you once you take an exam for any of the following: Mac OS X, Xsan, all Pro Applications (Aperture, Color, Final Cut Pro, Final Cut Express, Final Cut Server, Logic Pro, Motion, Shake, Soundtrack Pro), iLife or iWork (Service and Retail Store certification exams are not included). Whether you pass or fail one of the eligible exams, an account is created and you will receive a welcome email with account login information.

  3. I have a current Apple Certification but never received a Welcome email with my login info, what do I do?  

    The Welcome email was sent to the email address that was in the certifications.apple.com system, so if your email has changed, and you did not receive the "Welcome to the New Apple Certifications System" email, please email applecert@apple.com with your first and last name and current email address.

  4. How do I change my password?

    After logging into the Apple Certification Records System, select the Change Password link in the left navigation bar. Note, passwords are case sensitive.

  5. How do I update my contact information?

    After logging into the Apple Certification Records System, select the Update Personal Info link on the navigation bar.

  6. Why can't I see all of my certifications in my account?

    Only the most current certifications can be seen in your account. These include current versions of:

    • Mac OS X (you will see ACHDS 10.4, ACTC 10.4 and any exams you took towards ACSA 10.4, but not an ACSA 10.4 certification)
    • Pro Applications
    • Xsan
    • iLife and iWork
    If you are still not seeing all of your certifications, please submit an Incident by clicking the New Incident link in the navigation bar. For your entire Apple Certification history or Apple Certified Macintosh Technician certification, please log into http://certifications.apple.com.


  7. How do I know when my exam results are posted to my account?

    Your records should be updated within two business days after you have taken an exam. If you passed an exam and a certification is granted, you will receive an email from applecert@apple.com when your account is updated. Once logged into the Apple Certification Records System, you can view your exam and certification records anytime by selecting either the Certification Progress link or the History link on the navigation bar. If you still can't see all your exams and certifications, please submit an inquiry by clicking the New Incident link on the navigation bar.

  8. I have begun a certification - how do I view my progress?

    Once you are logged into the Apple Certification Records System, click on the Certification Progress link in the left navigation bar. The certification progress page will indicate your remaining steps to certification. For more information about all Apple Certification requirements, visit http://training.apple.com/certification.

  9. How do I send proof of my certifications to a 3rd party?

    • They can view your listing on the Apple Certified Professional Registry. If you have not yet opted in to list your certifications there, you can do so at any time by clicking on "Update Personal Info" in the left navigation menu.
    • They can use the Credential Verification service for a small fee.
    • They can ask the certified professional to use the Apple Certification Records System Publish Credential link (in the left navigation bar) to send an official credential verification for a small fee.

  10. How can I get assistance?

    If you have a question that is not answered in these FAQs or the User Guide for the Apple Certification Records system (http://training.apple.com/pdf/i7userguide.pdf), you can log into the Apple Certification Records System and submit an inquiry to Apple by clicking the New Incident link on the left navigation menu.