Pearson VUE Customer Support

Exams can be stressful enough, so if a technical issue arises while using the Pearson VUE test system, we want to make it as easy as possible for the Proctor or candidate to troubleshoot the issue, and seek assistance if necessary.

If a test candidate is having technical difficulties, please do the following:

  • Confirm that the issues are not local network or bandwidth issues.
  • Confirm that you are using the test engine navigation buttons (Previous and Next) rather than browser navigation buttons (Forward and Back arrows).
  • Attempt to reload the page by clicking the browser Refresh button.
  • Log out, then back into Pearson VUE, and click Begin Exam.

If the candidate continues to have problems, please contact Pearson VUE directly.                


Your Certification Records    |   Apple Certified Professionals Registry   |  Frequently Asked Questions

Three Steps to Certification

  1. Choose your certification path.
  2. Select a location:
  3. Register for and take your exam(s).

Benefits of Apple Certification

  • Differentiate yourself and your business
  • Gain recognition for technical competency
  • Build credibility with clients and employers
  • Increase visibility and enhance your reputation in a competitive marketplace
  • Publicize your certifications on the Apple Certified Professionals Registry
  • Display your personalized certificate and a logo that distinguishes you as an Apple Certified professional