Training and Certification

Supporting Mac OS X v10.4 for Windows Administrators (Tiger 105)

Learn how to support your Mac OS X users

Course Description

This three-day course is geared toward Windows system administrators and IT professionals who also need to support Mac OS X users. This course assumes students are experienced computer users but have never used a Mac computer before. Therefore, the course starts with a basic introduction to the Mac OS X interface and then quickly proceeds to in-depth coverage of ongoing maintenance, monitoring and troubleshooting of Mac OS X client computers. The course is taught through a combination of lecture and hands-on case study exercises, providing students with valuable and practical real-world experience.

As part of the course, students also receive the self-paced Learning Center CD to further enhance their knowledge of Mac OS X, iLife '06, iWork '06, and Apple Remote Desktop.

Who should attend?

This class is for Windows system administrators and other IT professionals who know how to support and administer Windows systems and are tasked with supporting Mac OS X.

Certification

Although all exam objectives are not covered during this three-day class, the course materials provided can be used to help prepare for the exam for Apple Certified Help Desk Specialist certification.

Prerequisites

• There are no prerequisites for this course.

Course Outline

Topic	Description
Lesson 1.1 The Mac OS X Interface	Learn about the Mac OS X interface, and use the Finder to perform basic file-management tasks
Lesson 1.2 Using the Keyboard to Switch Applications and Windows	Get familiar with the Mac keyboard and learn keyboard shortcuts to quickly switch between applications and windows
Lesson 1.3 Configuring Your Mac	Use System Preferences to configure many common settings on a Mac computer
Lesson 2.1 User Accounts	Create user accounts and troubleshoot common account problems
Lesson 2.2 File Systems and Partitioning Options	The Mac OS X file system, including formatting of disk drives, the file system layout, and in-depth overview of file management on Mac OS X
Lesson 2.3 Mac OS X Installation and Configuration	Mac OS X installation process, including common user issues and troubleshooting techniques
Lesson 3.1 Application Environments	Differences among native, BSD, Java, and Classic applications running on Mac OS X
Lesson 3.2 UNIX Features and the Command-Line Interface	Use the Terminal application to run BSD commands to accomplish simple administration tasks
Lesson 3.3 File Permissions	User and group permissions as applied in Mac OS X
Lesson 4.1 Network Configuration	Configure Mac OS X workstations for networking, as well as troubleshoot common networking issues
Lesson 4.2 Accessing Network Services	Access network services, including file, mail, and web servers, as well as basic directory services.
Lesson 4.3 Providing Network Services	Use a Mac OS X client computer to provide network services, such as file sharing with AFP, SMB, FTP, and HTTP.
Lesson 5.1 Security Issues	Learn about Keychain Access, FileVault, the Master Password, and resetting your password with the installer disc.
Lesson 5.2 Printing	Configure and troubleshoot printing on Mac OS X.
Lesson 5.3 Automation	Use Automator to save repetitive tasks in a workflow that can be executed with the click of a button.
Lesson 6.1 Setting Up a Client for Remote Administration	Configure remote access on a Mac OS X client
Lesson 6.2 Using Apple Remote Desktop for Remote Administration	Use Apple Remote Desktop to manage Mac OS X computers.