Apple Certified Mac Technician (ACMT) 2017 is a four-day course that enables participants to become certified to troubleshoot and repair Mac computers. Interactive discussions and hands-on exercises guide participants through macOS setup, maintenance, features, and associated services. Participants also learn how to troubleshoot macOS and Mac hardware and perform repairs on Mac computers. Participants’ knowledge and skills are tested and reinforced by working through real-world scenarios and hands-on labs.
Training for ACMT 2017 is available to technicians who work at or want to work at Apple-authorized service facilities.
This course is intended for anyone who wants to become certified to repair and troubleshoot macOS devices.
You must successfully complete the Apple Service Fundamentals exam (SVC-17A).
macOS Setup and Maintenance
Participants learn about macOS installation and recovery. Participants identify the hardware and software requirements for installation, discuss the upgrade and preparation process, and explain hard drive formatting and partition types. Participants also identify top troubleshooting issues and discuss builds and using Apple Service Toolkit for troubleshooting macOS build issues.
macOS User Accounts
Participants compare and contrast user account capabilities, add and delete users, and learn about built-in password tools. Participants also discuss keychain passwords and how to resolve keychain password discrepancies.
Participants explore the security and privacy features in macOS.
macOS File System
In this lesson, participants learn about the default file folders created during a macOS installation.
Participants identify, describe, and configure different file and folder permissions in macOS. Participants also identify appropriate built-in tools and techniques to help isolate and resolve permissions issues.
Participants describe how to use Time Machine in macOS to create, restore, and manage a secure backup for a customer. Participants use Time Machine and explore its features.
Participants discuss and then perform activities involving power management, including identifying resources and best practices for managing power on Mac systems.
Participants identify how to isolate and resolve environmental, educational, and device issues related to wireless and wired networks. Participants also discuss troubleshooting tools and techniques to use when isolating connection issues related to the Mac. Participants identify different ways to connect to a Mac and to share files, using AirDrop and macOS File Sharing. Participants can configure a Bluetooth device in macOS.
macOS Troubleshooting Tools
Participants learn about the troubleshooting tools that are available in macOS. Participants complete mini hands-on labs to practice using various troubleshooting utilities and techniques to resolve issues.
Participants are guided through the startup process and challenged with relevant customer scenarios and issues that can occur during startup.
Participants learn to use systematic troubleshooting to evaluate, isolate, and resolve environmental, educational, and device issues presented by customers.
Participants identify the components of and proper way to use a service guide.
Participants identify and use various hardware service diagnostics tools.
Repairing All Macs
Participants identify the various tools and supplies they need to safely service all Mac models. They describe various connector types and determine how to identify and service accidental damage.
Participants observe the proper ways to repair various Mac models, and then duplicate those steps themselves.