Apple Certified iOS Technician 2018
Overview

Apple Certified iOS Technician (ACiT) 2018 is a four-day course that prepares participants to become certified in troubleshooting iPhone or iPad, and repairing iPhone models at an Apple-authorized service facility. Through interactive discussions and hands-on exercises, participants learn setup, navigation, features, and associated services of iOS devices. Participants also learn how to maintain, troubleshoot, and repair iOS devices. Participants’ knowledge and skills are tested and reinforced by working through real-world scenarios in hands-on labs.

 

Training for ACiT 2018 is available to technicians who work at—or want to work at—Apple Authorized Service Providers.

Who should attend

This course is intended for anyone who wants to become certified in troubleshooting and repairing iOS devices.

What you'll learn
  • Identify and explore the controls on various iOS devices and practice using them.
  • Identify the iOS devices that have Apple-specific components, such as the Secure Element, the motion coprocessor, and the Taptic Engine.
  • Describe the steps in the process for device setup and activation, including any issues that might arise.
  • List common resolutions for battery-related issues.
  • Back up and sync iOS devices.
  • Discuss how to use engaging questions to better troubleshoot a customer issue, including appropriate open-ended and closed questions—and overall logical question progression.
  • Describe how to use the tools and resources that help evaluate a device and issue.
  • Discuss specific questions that help to identify the problem category of a customer’s issue, such as educational, environmental, software, or hardware.
  • Use Apple documentation, approved tools, and appropriate service strategies to safely repair all models of iPhone 5, SE, 6, 6 Plus, 7, 7 Plus, 8, 8 Plus and iPhone X.
Prerequisite

You must have successfully completed the Apple Service Fundamentals exam (SVC-18A).

Course outline

Introduction to Mobile Hardware
Participants explore how to differentiate between iOS devices—based on hardware features—including how to identify general requirements and feature limitations.

 

iOS Activation and Setup
Participants learn to identify and troubleshoot the steps of the activation process, including setup, carrier unlocking, and SIM card alerts. They also learn how to handle interactions in the style that defines Apple's world-class customer service.

 

iOS Usage
Participants learn how to explain iOS settings that affect customers’ information, cellular usage, and battery life.

 

iOS Backup and Syncing
Participants learn how to use iTunes and iCloud to back up and sync an iOS device.

 

iOS Security
Participants learn about the privacy settings and processes that enable iOS to secure data on iPhone and iPad.

 

VMI for iOS Devices
Participants will learn to use the Visual/Mechanical Inspection (VMI) guide for a given iOS device and how to identify whether it's eligible for in-warranty or out-of-warranty coverage, and how to determine when a device is ineligible for service.

 

Systematic Troubleshooting

Participants will use systematic troubleshooting to correctly evaluate and isolate an iOS issue, and then determine its resolution, categorize issues, and identify the troubleshooting techniques that should be used in a series of specific scenarios.

 

Repairing iPhone models
Participants observe the proper ways to repair various iPhone models and then duplicate those steps themselves. 

 

iPhone Display Calibration

Participants will identify the difference between the two calibration machines, which devices are calibrated by each machine, and how to perform a calibration using the Display Calibration feature and the 3D Touch Calibration fixture.

 

AirPort Networks
Participants learn about setup and troubleshooting for AirPort base stations.

 

Servicing iPhone
For all models of iPhone 5, SE, 6, 6 Plus, 7, 7 Plus, 8, 8 Plus and iPhone X, participants will learn how to identify potential safety issues, important service issues before opening a device, the necessary tools, and the serviceable parts.

Register
Resources
Apple service certifications
Learn about Apple service certifications, including the 2018 certification programs for iOS technicians.
Apple service exams
Information on on accessing exams for Apple service certifications.
Topics for the ACiT 2018 certification exam
Learn about the ACiT 2018 certification exam (iOS-18A), and what sections and topics to expect.