macOS Support Essentials 10.15
macOS Support Essentials 10.15 is a three-day course that teaches the best ways to support macOS Catalina users. The course includes lectures, demonstrations, group discussions, and hands-on exercises that provide real-world experience.
Who should attend
  • People who manage computer networks or computer labs that run macOS

  • People who support Mac users

What you’ll learn
  • How to use macOS Catalina tools and resources to troubleshoot macOS Catalina

  • macOS Catalina features and functionality, including how to find more information

  • How to prepare for Apple Certified Support Professional (ACSP) 10.15 certification

Course outline

Installation and Configuration
Participants learn to update, upgrade, and reinstall macOS Catalina, then set up and configure macOS on an individual Mac. Participants are introduced to the command-line interface and macOS Recovery.


User Accounts
Participants learn to manage user accounts and user home folders. They also learn about macOS security and password management.


File Systems and Storage
Participants learn to manage file systems, storage, encryption, permissions, and file sharing.


Data Management
Participants use hidden items, shortcuts, file archives, metadata, and Spotlight. They also learn to manage system resources and Time Machine.


Apps and Processes
Participants install, manage, and troubleshoot apps, and manage documents.


Network Configuration
Participants manage basic and advanced network settings and troubleshoot network issues.


Network Services
Participants manage network services, host sharing, and a personal firewall.


System Management
Participants manage printers and scanners, then troubleshoot peripherals, startup, and other system issues.

Apple Professional Training Series book
The primary reference for this course is macOS Support Essentials 10.15: Supporting and Troubleshooting macOS Catalina by Arek Dreyer and Adam Karneboge. You can save 30 percent on the book price by using coupon code PP-APL-DISC at the Peachpit online store. 
Exam Preparation Guide
This guide provides the information you need to prepare for the macOS Support Essentials 10.15 exam.