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macOS Support Essentials

The Apple Certified Support Professional (ACSP) certification is for the help desk professional, technical coordinator, or power user who  manages networks or provides technical support for Mac users. ACSP certification verifies that you understand macOS core functionality and that you can configure key services, perform basic troubleshooting, and support multiple Mac users.

Taking a certification exam
Certification exams

The macOS Support Essentials exam is delivered through OnVue—a live, online proctoring solution. You’ll schedule your exam session in advance, and you should plan to complete the exam in one sitting in a private space. You’ll need a current, government-issued ID to check in with the proctor and begin the exam.

Exam policies and information
Exam Development Process
Exam and Certification FAQ
Exam Preparation

Go to the relevant course description for a list of recommended preparatory materials.


If you prefer hands-on classroom learning, check the course schedule for a list of courses available at Apple Authorized Training Providers (AATPs) worldwide.


If you are new to the Mac, you may want to review the tutorials on the Apple Support website.

Retake Policy

If you do not pass an exam, you may retake the exam after seven (7) twenty-four (24) hour periods have passed from the completion of your last attempt. Retakes must be completed by the specified deadline as indicated in the certification offer.

Apple digital badges

An Apple digital badge is an online representation of an outcome or achievement. It’s a secure, shareable credential. Apple badges adhere to the Open Badges Specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apple's partners.

Certification records
After passing your exam and earning your certification, you will receive an email about your certificate. You will also be invited to log into the Apple Certification Records System (ACRS), where you can opt in to display your Apple Certification(s) on the Apple Certified Professionals Registry.
Legal information

Participation in Apple Training and Certification Programs is subject to your adherence and acceptance to the Program Policies in effect at the time you participate in the relevant exam or training.

Apple Identity Guidelines
The Apple identity is a seal of approval and a promise of excellence. When you are authorized or certified in your area of business or expertise, you also represent Apple. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. 
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