Updates
The Apple Device Support and Apple Deployment and Management exams and exam preparation guides are now available in Chinese (Simplified), English, French, German, Japanese, and Spanish.
No prerequisite is required to take the Apple Deployment and Management exam.
Support and Deployment Training
Whether you're getting started in a help desk role or managing devices for an organization, the IT track prepares you with tutorials and exercises that cover the core concepts required for these roles. Get started with foundational content to support Apple devices in organizations, then continue with advanced content about deploying and managing Apple devices at scale.
This course introduces you to the skills, tools, and knowledge you need to support and troubleshoot Apple devices in a large organization as a level 1 or 2 help desk professional.
To get the most from this course, read the articles and their associated linked resources, and complete the tutorials.
Prepare for the exam
This exam tests your understanding of the skills, tools, and knowledge you need to support and troubleshoot Apple devices in a large organization as a level 1 or 2 help desk professional.
This exam covers iOS 17, iPadOS 17, and macOS Sonoma.
To prepare for this exam, complete the course, review the learning objectives, and practice with the sample questions.
This guide is available in English. It will be available in Chinese (Simplified), Canadian French, French, German, Japanese, and Spanish by March 1, 2024.
Get certified
When you pass the Apple Device Support exam, you earn the Apple Certified Support Professional digital badge. Share it on your preferred professional networking site and use it to promote your achievement.
Learn moreGet started
Review the course and exam preparation guide, take the exam,
then earn the badge and share it with the world.
This course introduces you to the tools, services, and best practices you need to deploy, secure, and manage Apple devices at scale in large organizations.
To get the most from this course, read the articles and their associated linked resources, and complete the tutorials.
Prepare for the exam
This exam tests your understanding of the tools, services, and best practices you need to deploy, secure, and manage Apple devices at scale in large organizations.
This exam covers iOS 17, iPadOS 17, and macOS Sonoma.
To prepare for this exam, complete the course, review the learning objectives, and practice with the sample questions.
This guide is available in English. It will be available in Chinese (Simplified), Canadian French, French, German, Japanese, and Spanish by March 1, 2024.
Get certified
When you pass the Apple Deployment and Management exam, you earn the Apple Certified IT Professional digital badge. Share it on your preferred professional networking site and use it to promote your achievement.
Learn moreGet started
Review the course and exam preparation guide, take the exam,
then earn the badge and share it with the world.
The volume helps IT professionals develop a security strategy for Apple devices and use the macOS Security Compliance Project (mSCP) to meet compliance requirements for Mac computers.
To get the most from this course, read the articles and their associated linked resources.
This course covers everything that an IT professional would need to know about Apple Business Essentials, including device management, 24/7 support, and cloud storage, so you can easily manage every user's iPhone, iPad, and Mac in your small business—every step of the way.