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Support and Deployment Training
Whether you're getting started in a help desk role or managing devices for an organization, the IT track prepares you with tutorials and exercises that cover the core concepts required for these roles. Get started with foundational content to support Apple devices in organizations, then continue with advanced content about deploying and managing Apple devices at scale.
This course introduces IT professionals to the skills, tools, and knowledge they need to support and troubleshoot Apple devices inside an organization. Articles and guided exercises cover tools and services—including underlying technologies, troubleshooting, and system administration—used to support Mac, iPhone, and iPad users.
Prepare for the exam
To pass the exam, you need to study multiple Apple resources and gain practical experience supporting Apple devices. This exam is based on iOS 16, iPadOS 16, and macOS Ventura. Review the exam prep guide to learn more about how to prepare.
Explore the Exam Preparation Guide (PDF)Get certified
When you pass the Apple Device Support exam, you earn the Apple Certified Support Professional digital badge. Share it on your preferred professional networking site and use it to promote your achievement. This badge is a prerequisite to earning the Apple Certified IT Professional badge.
Learn moreGet started
Review the course and exam preparation guide, take the exam,
then earn the badge and share it with the world.
This course introduces IT professionals to the skills, tools, and knowledge they need to deploy Apple devices. Articles and guided exercises teach how to configure and manage Apple devices inside an organization using mobile device management (MDM). Explore topics such as developing your deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution.
Prepare for the exam
To pass the exam, you need to study multiple Apple resources and gain practical experience deploying and managing Apple devices. This exam is based on iOS 16, iPadOS 16, and macOS Ventura. Review the exam prep guide to learn more about how to prepare.
Explore the Exam Preparation Guide (PDF)Get certified
When you pass the Apple Deployment and Management exam, you earn the Apple Certified IT Professional digital badge. Share it on your preferred professional networking site and use it to promote your achievement. The Apple Certified Support Professional badge is a prerequisite to earning this badge.
Learn moreGet started
Review the course and exam preparation guide, take the exam,
then earn the badge and share it with the world.
This course covers everything that an IT professional would need to know about Apple Business Essentials, including device management, 24/7 support, and cloud storage, so you can easily manage every user's iPhone, iPad, and Mac in your small business—every step of the way.
